Hours of Operation:
We're open Tuesday – Saturday
10am-6pm EST.
If you have questions or
problems with your order, please call us at 865-995-9505, or send an
email to sales@dualsporttouring.com
. If you must return an item or items, we will issue you a Return
Material Authorization (RMA). RMAs must be requested within 14 days
of receiving the product. Any item returned to us must be accompanied
by its packaging, accessories, manuals, documentation, registration,
etc.
For exchange or full refund, the item must be received
within 14 days of issuing the RMA. The item must be unopened and
undamaged in the original packaging. If the package has been opened,
Dual Sport Touring will charge a 20% open-box restocking fee.
Note:
We recommend that you use a shipping method for returns that offers
shipment tracking and that you fully insure the item(s) to be
returned. If you choose not to track and insure the item(s), you will
be responsible for any loss or damage to the item.
Proof
of Purchase: Dual Sport
Touring will send you a confirmation of your order and tracking
number, if applicable, via email when your order is shipped.
Payment
Methods: Credit Card:
When you place your order, we will obtain a pre-approval from the
credit card company for the full amount of the order. Your card will
be billed when your order ships. We accept Visa, MasterCard, American
Express and Discover.
Please note that debit cards and check
cards have daily spending limits that may delay your
order.
Tax-Exempt
Orders:
If your order
is being placed on behalf of a tax-exempt organization or individual,
please call 865-995-9505. Be prepared to provide proof of state
tax-exempt status for the state where the product is being shipped.
The organization or individual name on the order must exactly match
the state tax-exemption.
Order
Processing:The estimated
shipment date on your order is based on product availability, payment
processing time, and warehouse processing time. It does not include
transit time. Orders placed on Sunday or Monday will be processed on
Tuesday; orders placed on a holiday will be processed the next
business day.
If we receive your order and payment before
2:00pm and we have your item(s) in stock, we will ship the order that
same day.
Prices:
We try to offer competitive prices.
Your total order price will include the price of the product plus any
applicable sales tax and shipping charges. We reserve the right to
change prices for the items on our web site at any time.
Our
prices are guaranteed for ten calendar days. If we reduce the price
on any product within ten days of when we shipped you the same
product, contact us at 865-995-9505 to request a refund of the price
difference. You must request the refund within 14 days of shipment.
We do not price match.
Product
Availability: Order lead
time is the length of time it takes us to validate your credit card,
assemble the right products and package your order. Shipping time is
the length of time it will take for the package to travel from our
warehouse to your shipping address.
Dual Sport Touring makes
every effort to ship your order according to the estimated lead times
on our web site, but lead times can be affected by changes in supply.
We will contact you via email if a lead time will be different from
what you saw on our web site.
We reserve the right to
discontinue products without notice.
Shipping & Delivery Info:
We
ship via United States Postal Service and UPS. UPS shipments are sent
“signature required”. All shipments are insured for their full
value.
Other
Terms and Conditions: We
are not responsible for typographical errors. We reserve the right to
change our terms and conditions at any time, but we will post any
such changes to our Policies page. Tennessee law governs all sales at
dualsporttouring.com.